Stop IT tickets
before they start
An AI front door for Microsoft Teams, Slack, email, and our embeddable web portal that deflects repetitive IT requests and escalates to your service desk when needed.
✓ Free · ✓ No commitment · ✓ Results in 24h
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See it in action
IT requests answered instantly
How do I reset my VPN password?
I can help with that! Go to portal.company.com/vpn and click "Forgot Password". You'll receive a reset link via email.
📎 Source: KB-042
Why IT service desks are overloaded
40-60% repetitive
Most tickets are Tier-1 requests that have been answered before. Your agents are burned out on password resets.
Unused knowledge bases
Your KB exists, but employees don't search it. They just create tickets instead.
Scaling by headcount
Service desks scale by hiring more agents, outsourcing to MSPs, or accepting SLA breaches.
What if most tickets never existed?
An AI front door for your IT support
Employee asks in Teams, Slack, or email
AI searches your docs and responds in <1 second
Solved? No ticket created
Not solved? Ticket created in your service desk
Automation when possible, intelligence when needed
Not everything can be automated. Done0 excels at both.
Resolved in seconds without human review
Pre-diagnosed by AI, 2.5x faster resolution
Connects to your existing tools
No rip-and-replace. Done0 plugs into the systems your team already uses.
Service Desk
MULTI-ITSMAutomatically creates tickets with full context and AI diagnosis
ServiceNowFreshserviceJira Service ManagementChannels
Employees ask questions directly in their preferred tools
Microsoft Teams
Email
Slack
Web PortalKnowledge
AI searches your documentation for precise answers
Confluence
SharePoint
Notion
Google DriveIdentity
Automatic user and group management actions
Microsoft Entra ID
Okta
Google WorkspaceDevices
Check device status and execute remote actions
Microsoft Intune
Jamf
KandjiAsset Management
Hardware inventory and asset management
Snipe-IT
Lansweeper
InvGateWhat you get in the free audit
- Analysis of your historical ITSM tickets (Jira, ServiceNow, Freshservice)
- Deflection potential by category (password, VPN, access, etc.)
- Cost savings estimate using €32/ticket industry benchmark
- Branded PDF report with industry comparisons
- Personalized walkthrough with our team
Why it works
Frequently Asked Questions
Under 2 hours with our team. We handle the technical integration with your Teams/Slack, email support inbox, and service desk while you focus on your day job.
Seamless escalation to your service desk. When the AI isn't confident, it automatically creates a perfectly formatted ticket with full conversation context—so your agents can resolve faster.
Playbooks are automated workflows that handle repetitive IT tasks—created in plain English, no coding required. They connect to your IDPs (Entra ID, Okta, Google Workspace), ticketing systems, and other tools to perform actions like password resets, access provisioning, app assignments, and more—directly within the chat conversation.
Done0 automatically indexes your existing documentation from Confluence, SharePoint, Google Drive, and Notion. The AI searches these sources in real-time to answer questions using your company's actual policies and procedures—no manual copying required.
Yes. EU-hosted infrastructure, GDPR compliant, and no data leaves Europe. We use Azure OpenAI with enterprise-grade security and your data is never used to train models.
We analyze your historical IT tickets (from any ITSM system (Jira, ServiceNow, Freshservice, or CSV export)) to identify automation opportunities. You'll receive deflection potential by category, cost savings estimates based on industry benchmarks, and a branded PDF report showing your ROI potential—typically €35K+ in annual savings for mid-size teams.
The ticket audit is completely free with no strings attached. If you decide to implement Done0 afterward, we offer usage-based pricing starting at a fraction of what you'd pay for an additional support agent.
Ready to see your savings potential?
Get a personalized analysis of your IT ticket data.
Get Free Audit15-min intro call · We analyze your tickets · Report in 48 hours
No commitment · No credit card required